Terms & Conditions

Our detailed terms and conditions are outlined below. Should you have any further queries or requests ahead of your visit, please do not hesitate to contact us.

An e-mail address must be provided upon making a booking at our restaurants, as this link will be provided on booking confirmation e-mails.

Please note that during the period of any Government Covid-19 restrictions, some aspects of our regular service may be subject to change. These may include the time period your table may be available, maximum table sizes, closing time, and the opportunity to have drinks before or after your meal at a separate table. Please see further details below, or enquire directly with the restaurant for details of how current restrictions will affect your booking.

 

Reservation Duration

Tables are available normally available for two hours, after which they will be re-booked. Please contact us if you would like to stay at your table for longer than two hours and, if we have space available, we will do our best to accommodate you. For tables booked at 20:00 or later, your table is yours for the evening. (Please see our daily closing time)

We respectfully ask that you are ready to be seated at the time of your reservation to ensure the best possible level of service to all of our guests. If you are running late, we kindly ask that you notify us by telephone at your earliest convenience. Please note that if you are more than 20 minutes late we may not be able to seat your table due to availability for next sittings.

 

Cancellation Policy

We require at least twenty four hours’ notice for every cancellation. For bookings cancelled with less than twenty four hours’ notice, we will charge €15.00 per person if we are unable to rebook the table. 

In the event that you do not show up, we may charge €15.00 per person. 

We also may request a deposit to guarantee a table on on busy days. 

We are sorry that cancellation charges and deposits have become necessary but we have had too many “no-shows” resulting in empty tables we could have reserved for other customers.

 

Table Allocation

Due to the current summer 2021 restrictions from the 7th June we will be operating for outdoor seating only (sorry nothing indoors until restrictions allow)

As we receive a large number of requests, unfortunately we cannot guarantee window tables or specific areas when taking reservations, but we will do our best to accommodate your requests. Your understanding is appreciated.

As a guide, if you choose to dine mid afternoon between 3pm-4pm or after 8.15pm in the evening there is a higher chance we are able to offer you a window table/a specific area of the restaurant. 

However, we cannot always guarantee this availability due to other bookings and table configurations.

 

Food Safety and Allergens

We respectfully ask that food that has not been prepared in our kitchens is not consumed on our premises. 

For the avoidance of doubt, this includes celebratory cakes so we please ask if you would like us to make you a cake. 

At least 48 hours’ notice is required, so please call or e-mail us as far in advance as possible. 

The reasons we have implemented this policy are that we are (i) often unable to find a place to store the cake in a fridge, which is often required for food safety purposes, (ii) the service of food not on the menu can impact our quality of service to the customer who brought the cake and customers on other tables, especially if we were not warned in advance, (iii) in the event of an alleged food poisoning or serious allergic reaction of one of our guests, we would be unable to trace the source in accordance with our Food Safety procedures.

We cater for all dietary requirements and have strict policies in place for customers with food allergies. We create all plates from scratch in house and so all dishes can be tailored to your needs.

You will find our allergen menus available to view online (menu page) We are happy to respond to any specific requests for further information regarding allergens in our kitchens prior to your visit. 

All of our managers, wait staff, chefs and kitchen staff are fully trained on our allergen policy and any questions can be answered prior to orders being taken.

 

Covid-19

We have comprehensive customer and staff policies and procedures in place to protect everyone during the Covid-19 pandemic.  These include increased hygiene and social distancing measures which must be followed by all customers in accordance with HSE guidelines.

Customers confirm that they, and others included in the booking,  are

  • Free from symptoms of Covid-19 when making a booking and/or visiting The Tavern.
  • When visiting at The Tavern, all customers will be required to wear a face mask on arrival/ departure and when moving around indoors (i.e when using the bathrooms) unless exempt on medical grounds, 
  • And that you are not required by Government guidelines to isolate due to recent travel history before arrival in Ireland or due to having been required to isolate by a Government Track & Trace team.

Customers also acknowledge that, in line with Government guidelines, we are unable to accept bookings for parties of more than 6. (June 2021)

By making a booking, guests also agree to respect any earlier closing times imposed under Government restrictions.

 

Current Restrictions

Under current Government restrictions, guests acknowledge that we may not be able to offer them their table for our normal reservation duration. By making a booking, you accept that we may need to ask you to leave your table earlier than usual to ensure that we can carry out deep cleaning in advance of the next customer’s arrival.

Guests are also advised that, as a result of 2 metre distancing, we may not be able to meet requests for specific tables or areas of the restaurant. We may also not be able to provide a separate table for drinks before your meal.

Any feedback as to quality and service or complaints should be addressed to our Customer Services team.

 

Privacy Policy

We have a detailed Privacy Policy dealing with how we use your personal information.

Please see our full privacy policy here.

 

Gift Cards

Gift cards can be purchased at The Tavern.

Gift cards cannot be refunded, exchanged for cash or vouchers, or used to settle accounts.

If the balance of an intended purchase is higher than the gift card amount, the remaining balance can be settled by cash or card. If the intended purchase is lower than the gift card amount, any amount over will remain on the card until the expiry date.

All gift cards are valid for 5 years from the date of purchase. 

Any remaining balance will be deducted to nil and forfeited on the date of expiry.

Gift cards remain the property of The Tavern and may not be defaced, tampered with, or interfered with, without our consent.

Regretfully, we are unable to replace lost or stolen cards.